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BP Batam Carry Out the Test for Public Service Standards

BP Batam held a public test of public service standards (SPP), Wednesday (8/28/2019) at the BP Batam Marketing Center. SPP test followed by 30 people.

BP Batam Carry Out the Test for Public Service Standards
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The Batam Business Entity Institution or Badan Pengusahaan (BP) through the Business Development, Service and Pricing Planning Bureau held a public test of public service standards (SPP), Wednesday (8/28/2019) at the BP Batam Marketing Center. 

TRIBUNBATAM.id - The Batam Business Entity  Institution or Badan Pengusahaan (BP) through the Business Development, Service and Pricing Planning Bureau held a public test of public service standards (SPP), Wednesday (8/28/2019) at the BP Batam Marketing Center.

SPP test was followed by around 30 people. Consisting of practitioners, academics, the general public, notaries, and the DPD of Indonesian Real Estate (REI) Special Batam as service users, and officials the Ministry of PAN RB in charge of Public Services.

The Head of BP Batam Business Development, Service and Pricing Planning Bureau, Asep Lili Holilulloh said that the public test was carried out in view of the need for service standards in an agency.

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That is in accordance with the mandate of Law Number 25 of 2009 about Public Services, Government Regulation of the Republic of Indonesia Number 96 of 2012 about the Implementation of Law Number 25 of 2009 about Public Services, and Regulation of the Head of BP Batam Number 28 of 2016 about the Implementation of Public Services.

The SPP public test this time was carried out on library services under the General Bureau and Secretariat units and at BP Batam Land Management Office.

"The aim is to obtain input on improvements to existing service standards within BP Batam, so that quality, transparent, easy and fast services are obtained," said Asep, in a BP Batam Public Relations release received by Tribun.

Previously, the SPP public test had been conducted on 9 work units within BP Batam in 2017.

He hopes that the SPP public test will be able to create a conducive investment climate in Batam.

The importance of community involvement and related parties in setting service standards is to align the ability of public service providers with the needs or interests of community and environmental conditions.

Assistant Deputy for Policy Implementation and Evaluation of Public Services Region I-2 Ministry of Administrative Reform and Bureaucratic Reform, Noviana Andrina said, the process of community engagement was carried out starting from the discussion of draft Service Standards, Minutes of the discussion, publication of the draft Service Standards that had been discussed, to setting Service Standards.

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Penulis: Putri Larasati Anggiawan
Editor: Putri Larasati Anggiawan
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